190 lines
10 KiB
Markdown
190 lines
10 KiB
Markdown
# Requirements: Konstruct
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**Defined:** 2026-03-23
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**Core Value:** An AI employee that works in the channels your team already uses — no new tools to learn, no dashboards to check, just a capable coworker in Slack or WhatsApp.
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## v1 Requirements
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Requirements for beta-ready release. Each maps to roadmap phases.
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### Channel Infrastructure
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- [x] **CHAN-01**: Channel Gateway normalizes messages from all channels into unified KonstructMessage format
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- [x] **CHAN-02**: User can interact with AI employee via Slack (Events API — @mentions, DMs, thread replies)
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- [x] **CHAN-03**: User can interact with AI employee via WhatsApp Business Cloud API
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- [x] **CHAN-04**: WhatsApp adapter enforces business-function scoping per Meta 2026 policy
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- [x] **CHAN-05**: Platform rate-limits requests per tenant and per channel with configurable thresholds
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### Agent Core
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- [x] **AGNT-01**: Tenant can configure a single AI employee with custom name, role, and persona
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- [x] **AGNT-02**: Agent maintains conversational memory within sessions (sliding window)
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- [x] **AGNT-03**: Agent retrieves relevant past context via vector search (pgvector long-term memory)
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- [x] **AGNT-04**: Agent can invoke registered tools to perform actions (tool registry + execution)
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- [x] **AGNT-05**: Agent escalates to human when configured rules trigger, transferring full conversation context
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- [x] **AGNT-06**: Every agent action (LLM call, tool invocation, handoff) is logged in an audit trail
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- [x] **AGNT-07**: Agent token usage is tracked per-agent per-tenant with configurable budget limits
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### LLM Backend
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- [x] **LLM-01**: LiteLLM router abstracts LLM provider selection with fallback routing
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- [x] **LLM-02**: Platform supports Ollama (local) and commercial APIs (Anthropic, OpenAI) as LLM providers
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- [x] **LLM-03**: Tenant can provide their own API keys for supported LLM providers (BYO keys, encrypted at rest)
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### Multi-Tenancy & Security
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- [x] **TNNT-01**: All tenant data is isolated via PostgreSQL Row Level Security
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- [x] **TNNT-02**: Inbound messages are resolved to the correct tenant via channel metadata
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- [x] **TNNT-03**: Per-tenant Redis namespace isolation for cache and session state
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- [x] **TNNT-04**: All data encrypted at rest (PostgreSQL, object storage) and in transit (TLS 1.3)
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### Admin Portal
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- [x] **PRTA-01**: Operator can create, view, update, and delete tenants
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- [x] **PRTA-02**: Operator can design agents via a dedicated Agent Designer module — defining job description, statement of work, persona, system prompt, tool assignments, and escalation rules
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- [x] **PRTA-03**: Operator can connect messaging channels (Slack, WhatsApp) via guided wizard
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- [x] **PRTA-04**: New tenants are guided through structured onboarding (connect channel, configure agent, test message)
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- [x] **PRTA-05**: Operator can manage subscription plans and billing via Stripe integration
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- [x] **PRTA-06**: Portal displays agent cost tracking and usage metrics per tenant
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### RBAC & User Management
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- [x] **RBAC-01**: Platform admin role with full access to all tenants, agents, users, and platform settings
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- [x] **RBAC-02**: Customer admin role scoped to a single tenant with full control over agents, channels, billing, API keys, and user management
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- [x] **RBAC-03**: Customer operator role scoped to a single tenant with read-only access to agents, conversations, and usage dashboards
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- [x] **RBAC-04**: Customer admin can invite users (admin or operator) by email — invitee receives activation link to set password and enable access
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- [x] **RBAC-05**: Portal navigation, pages, and UI elements adapt based on user role (platform admin sees tenant picker, customer admin sees their tenant, operator sees read-only views)
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- [x] **RBAC-06**: API endpoints enforce role-based authorization — unauthorized actions return 403 Forbidden, not just hidden UI
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### Employee Design
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- [x] **EMPL-01**: Multi-step wizard guides user through AI employee creation (role definition, persona, tools, channels, escalation rules) without requiring knowledge of system prompt format
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- [x] **EMPL-02**: Pre-built agent templates (e.g., Customer Support Rep, Sales Assistant, Office Manager) available for one-click deployment with sensible defaults
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- [x] **EMPL-03**: Template-deployed agents are immediately functional — respond in connected channels with the template's persona, tools, and escalation rules
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- [x] **EMPL-04**: Wizard and templates accessible to platform admins and customer admins (RBAC-enforced, not operators)
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- [x] **EMPL-05**: Agents created via wizard or template appear in Agent Designer for further customization
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### Web Chat
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- [x] **CHAT-01**: Users can open a chat window with any AI Employee and have a real-time conversation within the portal
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- [x] **CHAT-02**: Web chat supports the full agent pipeline — memory, tools, escalation, and media (same capabilities as Slack/WhatsApp)
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- [x] **CHAT-03**: Conversation history persists and is visible when the user returns to the chat
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- [x] **CHAT-04**: Chat respects RBAC — users can only chat with agents belonging to tenants they have access to
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- [x] **CHAT-05**: Chat interface feels responsive — typing indicators, message streaming or fast response display
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### Multilanguage
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- [ ] **I18N-01**: Portal UI fully localized in English, Spanish, and Portuguese (all pages, labels, buttons, error messages)
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- [ ] **I18N-02**: Language switcher accessible from anywhere in the portal — selection persists across sessions
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- [ ] **I18N-03**: AI Employees detect user language and respond accordingly, or use a language configured per agent
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- [ ] **I18N-04**: Agent templates, wizard steps, and onboarding flow are fully translated in all three languages
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- [ ] **I18N-05**: Error messages, validation text, and system notifications are localized
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- [ ] **I18N-06**: Adding a new language requires only translation files, not code changes (extensible i18n architecture)
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## v2 Requirements
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Deferred to future release. Tracked but not in current roadmap.
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### Channel Expansion
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- **CHAN-06**: User can interact with AI employee via Microsoft Teams
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- **CHAN-07**: User can interact with AI employee via Mattermost
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- **CHAN-08**: User can interact with AI employee via Telegram
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### Agent Advanced
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- **AGNT-08**: Same agent maintains unified memory across Slack and WhatsApp (cross-channel identity)
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- **AGNT-09**: Agent detects negative sentiment and proactively escalates before user requests it
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- **AGNT-10**: Pre-built tool integrations for common SMB tools (Zendesk, HubSpot, Google Calendar)
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### Multi-Agent Teams
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- **TEAM-01**: Coordinator agent routes inbound messages to specialist agents
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- **TEAM-02**: Specialist agents execute domain-specific tasks and return results to coordinator
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- **TEAM-03**: All inter-agent communication logged for audit
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### Enterprise
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- **ENTR-01**: Schema-per-tenant isolation for Team tier
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- **ENTR-02**: Self-hosted deployment via Helm chart and Docker Compose
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- **ENTR-03**: Agent marketplace with pre-built role templates
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## Out of Scope
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| Feature | Reason |
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|---------|--------|
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| Voice/telephony channels (Twilio) | Completely different tech stack and regulatory environment; validate messaging first |
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| Open-ended general-purpose WhatsApp bot | Banned by Meta (Jan 2026 policy); agents must serve specific business functions |
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| Real-time token streaming in chat | Slack/WhatsApp don't support partial message streaming; zero user benefit |
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| Full no-code visual agent builder (drag-and-drop) | Agent Designer covers structured text-based configuration; visual flow builders are premature |
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| Cross-tenant agent communication | Security/isolation violation; no compliance framework supports it |
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| Dashboard-first UX for end users | Defeats core value proposition; agent interactions stay in messaging channels |
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| White-labeling for agencies | Secondary market; validate direct SMB first |
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| AI company hierarchy (teams of teams) | Requires proven multi-agent foundation; v3+ |
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| SOC 2 / HIPAA compliance | Post-revenue; self-hosted option covers compliance-sensitive customers |
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## Traceability
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Which phases cover which requirements. Updated during roadmap creation.
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| Requirement | Phase | Status |
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|-------------|-------|--------|
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| CHAN-01 | Phase 1 | Complete |
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| CHAN-02 | Phase 1 | Complete |
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| CHAN-03 | Phase 2 | Complete |
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| CHAN-04 | Phase 2 | Complete |
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| CHAN-05 | Phase 1 | Complete |
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| AGNT-01 | Phase 1 | Complete |
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| AGNT-02 | Phase 2 | Complete |
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| AGNT-03 | Phase 2 | Complete |
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| AGNT-04 | Phase 2 | Complete |
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| AGNT-05 | Phase 2 | Complete |
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| AGNT-06 | Phase 2 | Complete |
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| AGNT-07 | Phase 3 | Complete |
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| LLM-01 | Phase 1 | Complete |
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| LLM-02 | Phase 1 | Complete |
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| LLM-03 | Phase 3 | Complete |
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| TNNT-01 | Phase 1 | Complete |
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| TNNT-02 | Phase 1 | Complete |
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| TNNT-03 | Phase 1 | Complete |
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| TNNT-04 | Phase 1 | Complete |
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| PRTA-01 | Phase 1 | Complete |
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| PRTA-02 | Phase 1 | Complete |
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| PRTA-03 | Phase 3 | Complete |
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| PRTA-04 | Phase 3 | Complete |
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| PRTA-05 | Phase 3 | Complete |
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| PRTA-06 | Phase 3 | Complete |
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| RBAC-01 | Phase 4 | Complete |
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| RBAC-02 | Phase 4 | Complete |
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| RBAC-03 | Phase 4 | Complete |
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| RBAC-04 | Phase 4 | Complete |
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| RBAC-05 | Phase 4 | Complete |
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| RBAC-06 | Phase 4 | Complete |
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| EMPL-01 | Phase 5 | Complete |
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| EMPL-02 | Phase 5 | Complete |
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| EMPL-03 | Phase 5 | Complete |
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| EMPL-04 | Phase 5 | Complete |
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| EMPL-05 | Phase 5 | Complete |
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| CHAT-01 | Phase 6 | Complete |
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| CHAT-02 | Phase 6 | Complete |
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| CHAT-03 | Phase 6 | Complete |
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| CHAT-04 | Phase 6 | Complete |
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| CHAT-05 | Phase 6 | Complete |
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| I18N-01 | Phase 7 | Pending |
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| I18N-02 | Phase 7 | Pending |
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| I18N-03 | Phase 7 | Pending |
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| I18N-04 | Phase 7 | Pending |
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| I18N-05 | Phase 7 | Pending |
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| I18N-06 | Phase 7 | Pending |
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**Coverage:**
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- v1 requirements: 25 total (all complete)
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- RBAC requirements: 6 total (Phase 4, all complete)
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- Employee Design requirements: 5 total (Phase 5, all complete)
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- Web Chat requirements: 5 total (Phase 6, all complete)
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- Multilanguage requirements: 6 total (Phase 7)
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---
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*Requirements defined: 2026-03-23*
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*Last updated: 2026-03-23 after roadmap creation — traceability complete*
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