- Move key imports to module level in tasks.py for testability and clarity
- Pop WhatsApp extras (phone_number_id, bot_token) in handle_message before model_validate
- Build unified extras dict and extract wa_id from sender.user_id
- Change _process_message signature to accept extras dict
- Add _build_response_extras() helper for channel-aware extras assembly
- Replace all _update_slack_placeholder calls in _process_message with _send_response()
- Add escalation pre-check: skip LLM when Redis escalation_status_key == 'escalated'
- Add escalation post-check: check_escalation_rules after run_agent; call escalate_to_human
when rule matches and agent.escalation_assignee is set
- Add _build_conversation_metadata() helper (billing keyword v1 detection)
- Add channel parameter to build_system_prompt(), build_messages_with_memory(),
build_messages_with_media() for WhatsApp tier-2 business-function scoping
- WhatsApp scoping appends 'You only handle: {topics}' when tool_assignments non-empty
- Pass msg.channel to build_messages_with_memory() in _process_message
- All 26 new tests pass; all existing escalation/WhatsApp tests pass (no regressions)
Adolfo Delorenzo
bd217a4113